Return and Refund Policy

At 1R Automotive, we strive to ensure that you are completely satisfied with your purchase. Please review our Return and Refund Policy below to understand our procedures and conditions.

1. General Policy

  • No Returns: We do not accept returns for products once they have been delivered. All sales are final, except in specific circumstances outlined below.

2. Conditions for Return and Refund

Returns and refunds are only accepted under the following conditions:

  • Wrong Product Delivered: If you receive a product that is not what you ordered, please contact us immediately for assistance.

  • Product Not Working: If the product is not functioning as intended upon delivery, we require immediate notification to address the issue.

  • Product Damaged: If the product arrives damaged, please document the damage and notify us right away.

3. Required Documentation

To process a return or refund, you must provide:

  • Parcel Opening Video: A video showing the unboxing of the product is required. This video must clearly show the product and packaging as it was received. The video should be submitted along with your request for return or refund.

4. Return Process

  • Notification: Contact us within 48 hours of receiving the product if you believe you have received a wrong, damaged, or non-functional item. Provide the necessary documentation, including the parcel opening video, to facilitate the process.

  • Review: Our team will review the information provided and determine if the return or refund request meets our policy conditions.

5. Refund Process

  • Refund Processing: If your return request is approved, the refund will be processed within 4 to 7 working days. The refund will be credited to the original payment method used at the time of purchase.

  • Condition for Refund: Refunds will only be processed if all conditions of this policy are met and the required documentation is provided. Incomplete or insufficient documentation may result in the denial of the return or refund request.

6. Exclusions

  • Non-Eligible Products: Products that do not meet the conditions outlined above are not eligible for return or refund.

7. Contact Information

For any questions or to initiate a return or refund request, please contact us at:

Thank you for choosing 1R Automotive. We appreciate your understanding and cooperation in adhering to our Return and Refund Policy